Plantronics has announced a new family of headset solutions designed for customer service centres and offices.
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Source: Plantronics. The EncorePro 500 family.
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According to the company, customer service centres face new challenges with the trend towards using smartphones and self-service. Customers who call customer service representatives (CSRs) with a problem have likely already tried self-service and may even have much more information than the agent. A call has become an escalation that puts more pressure on the CSR to perform, even though the customer is more often than not speaking in a mobile environment with questionable audio quality.
Businesses are also using over-the-phone routes for complex, high-value transactions, where CSRs must work with high-quality audio and yet preserve the confidentiality of customer information.
The Plantronics EncorePro 500 Series is designed for such challenges. It features new materials and technologies that yield an ergonomic fit that is durable, lightweight, and comfortable for all-day wearing. The noise-cancelling technology ensures more focused and private calls, so conversations will be heard clearly with fewer misunderstood words and with reduced background noise from keyboards and close talkers.
The family includes the EncorePro 510/520, which are dedicated over-the-head models, and the EncorePro 540, a convertible model. All models support wideband audio.
"We are building on the world's most successful professional grade headset, the SupraPlus, and this is a challenge we did not take lightly. Our deep understanding of the new business needs and role of customer service, and the availability of new materials, design philosophies, manufacturing techniques and core technologies resulted in a new portfolio that is not only state-of-the-art by today's standards, but also future-proofed to adapt as the landscape changes," said Bill Loewenthal, VP, Enterprise Communications Solutions, Plantronics.
The new EncorePro 540 (convertible) model is immediately available. The EncorePro 510/520 (dedicated over-the-head monaural and binaural models) will be available in both noise-cancelling and voice tube* versions in December.
Visit www.plantronics.com/contactcenter for information and pricing. View the associated video here.
Visit www.plantronics.com/contactcenter for information and pricing. View the associated video here.
*Voice tubes transfer sound more clearly across a distance.