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| Source: TripAdvisor website. |
A number of hotels in Asia Pacific and the Middle East have received accolades from their visitors via TripAdvisor. The Sheraton Bandung Hotel & Towers has received a TripAdvisor Certificate of Excellence award this year, for instance.
“Winning the TripAdvisor Certificate of Excellence is a true source of pride for the entire team at Sheraton Bandung Hotel & Towers and we’d like to thank all of our past guests who took the time to complete a review on TripAdvisor,” said Akhmad Fadholi, General Manager at Sheraton Bandung Hotel & Towers.
“There is no greater seal of approval than being recognised by one’s customers. With the TripAdvisor Certificate of Excellence based on customer reviews, the accolade is a remarkable vote of confidence to our business and our continued commitment to excellence.”
A TripAdvisor Certificate of Excellence has also been awarded to the Coral Beirut Al Hamra Hotel, recognising its popularity with guests and quality product and service.
According to Hartmut Grauel, General Manager of the Coral Beirut Al Hamra Hotel, the Certificate of Excellence reflects a team effort and demonstrates the commitment of staff to the true spirit of hospitality. “Our major objective is to make every guest feel welcome, and the high level of positive comments received on TripAdvisor demonstrates how much they appreciate this warmth, as well as other benefits of the hotel such as a convenient central location in Beirut, spacious rooms, private parking and free Internet access,” he said.
Now in its fifth year, the award celebrates excellence in hospitality and is given only to establishments that consistently achieve great reviews on TripAdvisor. An establishment that receives a TripAdvisor Certificate of Excellence for the fifth consecutive year is inducted into the travel website’s Hall of Fame.
The Grand Millennium Dubai has just entered the Hall of Fame, one of only 9% of restaurants, attractions and accommodation providers in 2015 to do so. According to General Manager of the Grand Millennium Dubai, Peter Mansourian, this latest accolade from TripAdvisor was a bonus during a busy year for the team at the hotel: “With a revamp of our restaurant offerings, plus further competition from new accommodation opening up in Dubai, we have had to strive to be at the top of our game,” he said.
“Winning the 2015 Certificate of Excellence for the fifth time – and joining the Hall of Fame – is excellent news and demonstrates we are providing service with a smile for our guests as well as a product that delivers everything they require, whether visiting Dubai on business or leisure.”
Certificate of Excellence winners include accommodations, eateries and attractions located all over the world that have continually delivered a superior customer experience.
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that take into account the quality, quantity and recency of reviews and opinions submitted by travellers on TripAdvisor over a 12-month period as well as business’s tenure and ranking on the Popularity Index on the site. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.
"TripAdvisor is pleased to honour exceptional hospitality businesses that have received consistent praise and recognition by travellers on the site,” said Marc Charron, President, TripAdvisor for Business. “By putting a spotlight on businesses that are focused on delivering great service to customers, TripAdvisor not only helps drive increasing hospitality standards around the world, it also gives businesses both large and small the ability to shine and stand out from the competition.”
TripAdvisor is the world’s largest travel website with 45 sites in 28 languages. It features more than 225 million reviews and opinions on nearly five million hotels and other accommodation, restaurants and attractions.