Thursday 25 June 2015

Sharjah Islamic Bank selects Infosys' Finacle e-banking and mobile banking solutions to enhance customer experience

Infosys, a consulting, technology and outsourcing provider, has announced that Sharjah Islamic Bank (SIB), a major shari'ah-compliant bank in the Middle East, has selected its Finacle e-banking and mobile banking solutions to enhance customer service and deliver new channel banking experiences.

With Finacle, SIB will be able to offer its customers a wide range of features for secure account management and aggregation, fund transfer, payment, and financial management.

Sharjah Islamic Bank selected Finacle for its product flexibility, ability to offer a unified platform to serve all customer segments, and for its extensive experience in the Middle East. 

Jassem Al Baloushi, Head, Retail Banking, SIB said, "Sharjah Islamic Bank is committed to providing the highest level of customer satisfaction. We have undertaken a major transformation programme across functions to deliver new-age banking solutions to our customers. We have selected Infosys Finacle's digital banking solutions to overhaul our channel capabilities. This will help us deliver a superior online and mobile banking experience to our customers."

Michael Reh, Senior Vice President and Global Head of Finacle, Infosys added: "As Islamic banking matures, ensuring superior customer experience and omni-channel access will be critical for growth. Infosys Finacle's digital-channel functionality will put in place a robust platform at Sharjah Islamic Bank that will enable a world-class banking experience for customers."