Plantronics launches two new families of headsets for customer service centres

• Lightweight and comfortable
• Noise-cancelling for voice clarity against noisy backgrounds
• Call controls at the fingertips of call centre agents

Source: Plantronics. The EncorePro 725.

Plantronics has announced two new families of headsets to meet the needs of customer service centres. The new EncorePro 500/700 Digital Series and EncorePro 500/700 USB Series are designed for intensive use. They deliver the audio quality, comfort and reliability for which the Plantronics EncorePro family is known, with advanced features for better insights and management.

When managed by Plantronics Manager Pro, a separate software subscription service, they become a part of a fully integrated headset management solution to help reduce costs, improve metrics and provide insights about the health of the centre. This helps to assure that all the tools the customer service representatives (CSRs) need for positive customer interactions are performing optimally.

"Customer expectations are higher than ever, making it all the more critical for contact centres to equip their teams to provide the best experiences possible. At the same time, managers are facing a constant battle to improve efficiency in an environment of high representative turnover and non-traditional customer service centres," said Richard Kenny, Head of Global Contact Centre Marketing at Plantronics.

"Our new EncorePro Series headsets deliver value on both fronts, building on the heritage of one of the world's most successful professional-grade headsets, the SupraPlus, and our deep understanding of today's customer service business needs. When paired with the optional Plantronics Manager Pro, we can help create and measure smiles on both ends of the phone."

Each series includes six models available in over-the-head, over-the-ear and convertible configurations with stereo and monaural audio. The EncorePro 500/700 Digital Series with DA90 USB audio processor and Plantronics Manager Pro combine hardware and software to provide integrated audio and asset management, advanced audio processing, comfort and durability, along with features such as Quick Disconnect (QD), allowing CSRs to readily move away from (and return to) their workspaces without having to take the headset off.

IT departments can also remotely monitor, manage, and maintain audio devices companywide regardless of which computer the CSR plugs into. This eliminates the need for IT managers to run from user to user to make adjustments, fixes, or updates. In large contact centres with thousands of headsets and around-the-clock shifts, this can help alleviate the challenges of managing asset inventory, updating firmware, adjusting settings, ensuring system compatibility and
maintaining regulatory compliance.

Source: Plantronics. The EncorePro 515.

The EncorePro 500/700 USB Series is designed for those who spend a large portion of their day on PC phone calls such as those who work in inside sales, tech support and similar professions. It is engineered for all-day comfort, durability and audio quality while reducing IT complexity. The EncorePro 500/700 USB Series is also fully compatible and certified for Skype for Business and designed for integration with Plantronics Manager Pro.

Key features include:

* Ultra-light and ergonomically designed for long-term use with foam and leatherette ear cushions available

* Noise-cancelling mic reduces background noise and conversations heard by caller, ensuring clearer conversations and helping to comply with confidentiality regulatory requirements

* Advanced audio processing: Superior noise and echo cancellation


Interested?

The Plantronics EncorePro 500/700 Digital Series will be available at authorised Plantronics resellers starting at a manufacturers' suggested retail price (MSRP) of S$175, with the accompanying DA90 USB audio processor starting at a MSRP of S$159. The Plantronics EncorePro 500/700 USB Series will be available at authorised Plantronics resellers starting at a MSRP of S$235.