- Wego is committed to simplifying the travel experience for pilgrims worldwide
- It is among the first platforms to enable electronic umrah visa issuance
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| Source: Wego. Wego Partners with the KSA Ministry of Hajj and Umrah. |
Wego, the No. 1 travel app and the largest online travel marketplace in the Middle East and North Africa (MENA), has announced a strategic partnership with the KSA Ministry of Hajj and Umrah to introduce a fully integrated digital platform designed to enhance and simplify the umrah for pilgrims worldwide.
The collaboration marks a significant step in advancing KSA's vision of delivering a seamless, digitally-enabled pilgrimage experience, Wego said. The new platform is designed to redefine how umrah services are accessed
and delivered. The agreement brings together Wego's travel technology and extensive regional reach with the kingdom's trusted network of licensed umrah service providers to offer pilgrims a streamlined, end-to-end booking experience.
Specifically, Wego will leverage its expertise in travel search,
payments, and digital distribution to manage marketing, sales, and
customer transactions, while trusted, licenced umrah service providers
focus on delivering high-quality, on-ground services. Through a single, intuitive flow, travellers can access flight bookings, verified hotel bookings, licenced ground services, and facilitated umrah visa request submissions, ensuring a more transparent, efficient, and reliable journey from planning to arrival. All visa issuance is conducted by the relevant authorities in KSA.
The KSA Ministry of Hajj and Umrah plays a key regulatory and supervisory role in overseeing the umrah ecosystem, ensuring compliance, quality standards, and a consistent experience for pilgrims, while licensed operators are responsible for service delivery and operational execution.
This model enhances operational efficiency while ensuring consistency and accountability across the entire pilgrim experience. All transactions are securely processed in Saudi riyals at the time of booking, reinforcing transparency and eliminating unexpected on-ground costs.
Mamoun Hmidan, Chief Business Officer at Wego said: "Through our collaboration with the Saudi Ministry of Hajj and Umrah, we are enabling a more seamless and transparent umrah journey powered by technology. By integrating flights, facilitated visa request processes, verified accommodations, and licensed ground services into one unified platform, we are enhancing the overall pilgrim experience while creating new growth opportunities for umrah service providers across Saudi Arabia."
The platform introduces three service tiers:
Essential
Core services including airport reception and dedicated on-ground support.
Standard
Enhanced convenience with intercity transportation between key locations such as Makkah and Madinah.
Premium
A more personalised journey featuring private transfers, curated sightseeing experiences, and round-the-clock support.
To further strengthen trust and reliability, the platform incorporates clear consumer protection policies, including flexible booking modifications and refund eligibility under defined conditions. These measures are designed to provide peace of mind while maintaining operational efficiency for service providers.
Additionally, multilingual support capabilities and dedicated customer service channels ensure accessibility for pilgrims from diverse global markets, reinforcing Wego's commitment to inclusivity and service excellence.
As part of this initiative, Wego is inviting qualified umrah service providers to participate in the platform.
Details
The platform www.wego.com/umrah will be ready for launch in June 2026, aligning with the beginning of the umrah season.





