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| Source: Boubyan Bank website. |
The Mini Bank, powered by NCR Interactive Teller, enables Boubyan’s centrally-located video tellers to remotely deliver 95% of teller services typically available at a traditional branch, across more hours and locations. The first branch will open at the Kuwait International Airport, and will offer teller services from 8 am to 2 am, seven days a week.
NCR Interactive Teller is ATM-based technology that not only lets people talk to live remote teller, but also gives the teller remote control over the machine to conduct transactions, such as cash deposits and dispense money in specific denominations. Transfers between accounts as well as cash or cheque acceptance without a card can also be performed. Security is maintained not only through the traditional card and pin, but also through a UV-enabled civil ID scanner and signature pad to authenticate customers and confirm their approval to conduct transactions.
Dr. Waleed Al-Hasawi, Boubyan Bank’s Head of IT, commented, “The Mini Bank is one of many technology innovations developed in partnership between Boubyan Bank team and NCR Corporation. Boubyan Bank is leading the way when it comes to implementing new technology innovations as part of our information technology strategy to offer Boubyan Bank customers a differentiated customer experience.”
Fahd Al-Fawzan, General Manager of Sales and Distribution Channels, Boubyan Bank, added that the bank more NCR Interactive Teller Machines will be installed at prime locations in the country based on customer feedback.