SIB customers can conduct a number of banking services through phone banking, and smart identification of clients when they call eliminates the need for call centre agents to authenticate callers.
Mohammed Abdullah, SIB's CEO said, "We gauged our clients' opinions, the market's need, and the latest technology used in banks before implementing our upgrade project. We also conducted comprehensive studies on the nature of modern services available at various call centres to assess these services and implement the best ones. We expect that this upgrade will help increase customer transactions and the number of clients registered with the new service as well as enhance the banks' prominence in the banking sector."
Walid Al Amoudi, Head of Electronic Channels at SIB added, "Our call centre works within the Electronic Channels Management System, which includes the call centre, online banking, ATM system, and mobile banking on a 24-hour basis to provide best services to our clients. There is no doubt that the bank is continuing to develop its various systems, with a focus on electronic channels. SIB will not stop searching for all the new that helps us deliver an excellent banking experience and provide the best services to our clients."