The KSA Minister of Hajj and Umrah Dr Mohammed Saleh bin Taher Benten confirmed that the Ministry of Hajj and Umrah is monitoring activities and services during Hajj 2018 in line with Vision 2030.
According to a report by the Saudi Press Agency, Dr Benten is quoted as saying there are currently different ways to send reports, complaints and enquiries: on the number 800 430 4444, and through the Manasikana mobile app, he said. Feedback through Manasikana activates follow-up mechanisms to ensure the quality of Hajj services and the effectiveness of all electronic and operational systems.
There are reception centres for pilgrims at the entrances to Makkah and Madinah, while more than 1,800 employees organise the traffic of buses to pilgrims in both cities.
Two Saudi women have been appointed to the board of directors of the South Asian pilgrims Guides Foundation, he stated, boosting the role of women in organisation of the Hajj. Women also are working in command and control rooms, and reception offices.
Deputy Minister of Hajj and Umrah Dr Abdulfattah bin Suleiman Mashat said the Ministry of Hajj and Umrah has created an electronic path, linking all Hajj-related bodies to shorten the time spent to fulfill the measure and control the level of the service offered. It has also launched smart translation in major languages in addition to reminding pilgrims of when they need to move from one point to another to fulfil various rituals.
The more than 17,000 buses providing transport are being monitored, so that their movements within Hajj zones can be controlled. Makkah is longing for you and Become helpful for others initiatives which organise volunteers for the Hajj.
The Undersecretary of the Ministry for Hajj Affairs Dr Hussein Al-Shareef said there are 720 field services offices available to serve more than 2 million pilgrims. A preprocessed food snacks service will be launched this year to target 15% of pilgrims, and gradually increased in the coming years, he said.
Explore:
Download Manasikana