The Ministry of Religious Affairs and Interfaith Harmony of Pakistan has issued a detailed umrah policy to help regulate umrah organisers, standardise services, and address complaints from pilgrims.
The policy covers the procedures for the formal appointment of umrah organisers, terms of service as an umrah service supplier, and the creation of a umrah welfare fund that will be used to print and distribute literature for umrah pilgrims, pay for umrah-related advertising in newspapers, and address pilgrim welfare as required.
An organisational structure has also been created to handle complaints by umrah pilgrims, together with an outline of complaint procedures and potential penalties. The Complaint Disposal Committee on Umrah Matters is to be chaired by the Joint Secretary (Umrah), with the Deputy Secretary (Umrah) and a Section Officer (Umrah) as members. A Section Officer from another department must also be part of the committee. A Section Officer based in Makkah, KSA will be further appointed as an extension of the Committee.
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Read the umrah policy (PDF)