Boubyan Bank, one of the leading Islamic banks in Kuwait and the GCC region has upgraded Azentio iMAL, marking a major milestone in its digitalisation journey to improve operational efficiency and elevate customer experience. The move has helped elevate customer experience across different channels, helping the bank achieve a 42% improvement in response time.
Azentio iMAL is an AAOIFI-certified Islamic banking platform, designed to empower financial institutions with solutions for retail, corporate, and investment banking. With iMAL, banks can deliver ethical, inclusive, and scalable services, while ensuring compliance with shari'ah principles.
The latest upgrade has empowered Boubyan Bank to overcome key operational challenges, delivering substantial efficiency gains that align with the bank's commitment to innovation and customer-centricity. Aarthi Ramesh, Chief Customer Officer at Azentio said: "Our enduring partnership with Boubyan Bank is a testament to our shared vision of innovative and shari'ah-compliant banking. The recent enhancements to the iMAL core banking system underline Azentio's unwavering commitment to developing solutions that address evolving customer needs and enable excellence in service delivery."
Abdulla AlKhuzam, CIO, Boubyan Bank, commented: "With a 42% improvement in response time, the recent upgrade has revolutionised our operations at Boubyan Bank, allowing us to tackle critical challenges and achieve remarkable efficiency improvements. Our customers will also benefit from the new enhancements including a 52.5% reduction in salary posting time, a 15% boost in CPU efficiency, and an over 80% decrease in database blocking and session times. These advancements have greatly enhanced our system performance, enabling us to better serve our customers and further our mission of delivering top-tier Islamic banking services."
Database blocking refers to blocking new change requests while changes are being made to part of the database so as to prevent conflicts.