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| Source: DEWA. Chilwan (left) with Al Tayer (right). |
Dubai Electricity and Water Authority (DEWA) has signed an agreement with Dubai Islamic Bank (DIB) that allows customers to pay their bills in instalments of up to 12 months without additional fees when they use DIB credit cards.
“We strive to adopt innovative ways and mechanisms that enhance the quality of our services and achieve the happiness of our customers, based on the highest standards of efficiency and reliability. This supports our efforts to contribute to making Dubai the smartest and happiest city in the world, and achieve the Dubai Plan 2021 to make the government of Dubai proactive and creative in meeting the needs of individuals and society as a whole. The new service, in partnership with Dubai Islamic Bank, allows customers to pay DEWA’s bills in instalments, which makes them happier,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.
“Customers ultimately want simplicity and convenience when they engage with service providers. This is something we know and understand well, as we continually work to make the customer experience with DIB even more seamless. Our partnership with DEWA is an example of our dedication to finding ways to make our customers feel they have a bank that puts them first,” said Dr Adnan Chilwan, Group CEO of Dubai Islamic Bank.
After the bill is paid using DIB credit cards on DEWA’s website or smart app, the customer has to request the Easy Payment Plan, for a choice of instalment plans without any extra fees, from DIB online banking, mobile banking, DIB customer service centres or by sending ‘EPP’ in an SMS to 4224.
DEWA also has a similar contract in place with Mashreq Bank that was announced on 21 August.