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| Source: Lark. Olivier Adam, Head of Commercial, Lark (left) and Malik Murad Ali Mydin, Director of Mydin Mohamed Holdings (right). |
MYDIN, Malaysia's largest halal homegrown retail chain, has adopted the Lark all-in-one productivity platform to digitise, unify, and continue delivering accessible, high-quality, and affordable products and services to communities nationwide.
The collaboration marks a significant milestone in MYDIN's digital evolution, streamlining communication across its headquarters, logistics hubs, and 77 retail outlets, enabling thousands of employees to collaborate more effectively and respond quickly to customer and market needs.
By digitising and unifying its daily operations, MYDIN is strengthening its organisational efficiency, empowering team productivity, and building the digital backbone required to support its long-term business ambitions. Lark will become MYDIN's go-to platform for streamlining communications, speeding up workflows, and centralising operational information across all levels.
Key use cases include:
All-in-one collaboration
Integrates messaging, video calls, approvals, forms, and ticketing into one seamless platform, reducing platform switching and improving speed of execution.
Process standardisation and digitisation
Uses Lark Base and Wiki to unify operational workflows, store standard operating procedures (SOPs), department guidelines, and checklists, enabling consistent execution and improved compliance across branches.
Employee engagement and cross-team communication
Leverages Lark Moments to foster team culture, support company-wide updates, and strengthen engagement among distributed teams across Malaysia.
Rapid executive decision-making
By establishing a single source of truth, the time required to consolidate project data reduced by 85%.
Precision financial governance
The move beyond manual spreadsheets to track estimated vs actual costs in real-time, eliminating version control errors and providing instant visibility into budget health for all in-progress projects.
Operational transparency
Branch opening dates, milestones, and logistics updates are now displayed on live dashboards, ensuring thousands of employees across headquarters and retail branches are aligned.
Role-based security
Sensitive financial and project data is now protected through structured access governance, ensuring information is only available to authorised personnel.
A centrepiece of this partnership is the digitalisation of MYDIN's environmental, social and governance (ESG) programme. With 67% of Malaysian consumers preferring sustainable brands, MYDIN has moved its solar panel installations and CO2 emissions tracking onto Lark.
Previously, sustainability data was scattered across multiple legacy systems.Today, MYDIN leadership utilises real-time MapTable visualisations within Lark to monitor energy savings and carbon reduction across every hypermall and mall in their portfolio.
Mark Dembitz, GM, Lark APAC, shared: "Our partnership with MYDIN marks an exciting milestone in Lark's mission to support the accelerated digitalisation of Southeast Asia's largest and most established retail brands. MYDIN's deep heritage as a trusted family-owned Malaysian retailer, combined with its rapid transformation efforts, sets the foundation for strong, scalable growth.
"With Lark, teams across MYDIN's many branches, from hypermarkets to convenience stores, can collaborate effortlessly, streamline operations, and enhance service quality for millions of customers nationwide."
Established in 1957, MYDIN has evolved from a wooden shop in Kota Bharu into one of Malaysia's leading retail brands, with 77 outlets nationwide. Anchored by its Why Pay More? Buy at Wholesale Prices! promise, MYDIN delivers quality halal products at affordable prices to Malaysians.
Today, MYDIN continues to evolve, expanding into new retail innovations, digitalisation initiatives, and customer experience enhancements, ensuring it remains competitive and relevant for future generations of Malaysian families.
Malik Murad Ali, Digital Director of MYDIN, said: "At MYDIN, we believe that retail is in the details, and clear communication is essential to ensuring our teams operate seamlessly across the business. The implementation of Lark as our communication and collaboration platform allows us to streamline coordination, improve operational efficiency, and foster a more connected workforce across all MYDIN formats.
"By strengthening our internal operations, we are better positioned to serve customers faster, operate more effectively, and continue delivering the everyday value that MYDIN is known for, while supporting our long-term ambition to elevate the Malaysian retail experience as a proud homegrown, community-first brand."
